We encourage you to choose carefully from our collection. Remember that we’re always here to help you find the right item and we’re happy to talk to you about what would be best for your home.

Please note Penelope Sadler Designs does not offer a refund for change of mind returns, however, we may offer a credit voucher or exchange if notified of the intention to return within 24 hours and returned within 7 days of purchase. The exchange or credit will not include delivery charges, and these charges will be charged at the time of return or deducted from a credit voucher or exchange value should we decide to offer one. The exchange or credit will be issued when the goods are received by Penelope Sadler Designs in original condition, including complete, undamaged product packaging where applicable.

Penelope Sadler Designs will not accept the return of items from the following categories for a change of mind return under any circumstances:

i) discounted or sale items
ii) gift vouchers

These products can still be returned if they are faulty, not fit for purpose or the product is significantly different from the published sample or description.